Frequently asked questions

It is a translation that a public authority accepts as a faithful version of the original document. Depending on the country it is called a certified, sworn or legal translation, and it carries the signature and certification of a translator that country recognises.

A certified translation carries the translator’s signed statement of accuracy and is the standard in the United States, the United Kingdom, Canada and Australia. A sworn translation can only be signed by a translator appointed by the state or a court, and is the standard in Spain, France, Germany, Italy and much of Latin America.

The country and the office where you will present the document decide. Tell us both in the order form and we confirm the requirement in your quote before any work starts.

In most cases a scan or a clear photo of every page is enough. If the destination country requires the translation to be attached to the paper original, we tell you in the quote.

It depends on the document and on the two countries involved. When one is required, get it before the translation, because the apostille is translated together with the document. Tick the apostille box in the order form if you are not sure and we will advise you.

You always receive a signed PDF. Many authorities accept it as it is. If yours needs a paper original with a handwritten signature and stamp, choose paper delivery and we send it by courier.

The price depends on the languages, the destination country, the length of the documents and how soon you need them. You receive a fixed quote by email and pay only if you accept it.

Yes. Your documents are used only to prepare your quote and your translation, and are seen only by the people working on your order. See the privacy page for details.

Background checks such as the FBI Identity History Summary or the Canadian RCMP check are ordered at our partner service, Background Checks Abroad. Once you have the certificate, we translate it.